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Privacy Policy

Effective Date: April 18, 2025

1. Introduction

Brisbane Smart Vending (ABN 47 534 825 399, "we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, hold, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

This policy applies to personal information collected through our website www.Brisbanesmartvending.com.au (the "Website") and through other interactions with us (e.g., email, phone, service requests).

By using our Website or services, you agree to the collection, use, and disclosure of your personal information as described in this policy.

 

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:  

  • Contact Information: Your name, email address, phone number, business name, and physical address (e.g., when requesting machine placement or service).

  • Inquiry Information: Details you provide when you contact us via our contact form, email, or phone, including the nature of your inquiry or service request.

  • Website Usage Information: We may collect non-personally identifiable information about your interaction with our Website using cookies and analytics tools. This may include your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.  

We generally do not collect sensitive information unless required by law or with your explicit consent.

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3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Fill out and submit the contact form on our Website.

  • Contact us via email or telephone.

  • Request vending machine placement or service.

  • Interact with our Website (usage information via cookies/analytics).

We may also collect information from publicly available sources where relevant to our business activities.

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4. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following primary purposes:  

  • To respond to your inquiries and provide you with information about our services.

  • To assess requests for vending machine placement and arrange installation.

  • To provide ongoing service, maintenance, and support for our vending machines, including restocking.

  • To manage our relationship with you and our clients.

  • To improve our Website, services, and customer experience (often using aggregated or de-identified data).

  • To comply with our legal and regulatory obligations.

We will generally only use or disclose your personal information for the purpose it was collected, or for a related secondary purpose that you would reasonably expect, or otherwise with your consent or as permitted or required by law. We do not sell personal information to third parties.

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5. Direct Marketing

We currently do not use personal information collected via the website for direct marketing purposes.

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6. Storage and Security of Personal Information

We hold personal information primarily in electronic formats. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorized access, modification, or disclosure.

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7. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.  

To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe. We may require you to verify your identity before providing access or making corrections. In some circumstances permitted by the Privacy Act, we may deny access or refuse to correct information, in which case we will provide you with reasons for our decision.  

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8. Cookies and Website Analytics

Our Website may use 'cookies' and similar technologies. A cookie is a small text file stored on your device. We use cookies to enhance website functionality, and improve user experience. The information collected is generally anonymous and does not identify you personally.

We may use third-party analytics services (like Google Analytics) to help us understand website traffic and usage. These services may use cookies to collect information about your use of the Website.

You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

 

9. Overseas Disclosure of Personal Information
We do not disclose personal information to recipients located outside of Australia.

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10. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. Please provide details of your complaint so we can investigate it. We will acknowledge your complaint promptly and investigate it thoroughly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):  

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our Website. We encourage you to review this policy periodically.

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